Terms of service
Overview
MARC & RICHIE is operated by SALVAIR LTD, a company registered in the United Kingdom under company number 16293987. In these terms, “we”, “us” and “our” mean SALVAIR LTD trading as MARC & RICHIE. These terms explain the conditions for using marcandrichie.com and purchasing our products. Please read them alongside our published policies before ordering. Our online store is hosted by Shopify.
1. Online Store Use
You must have legal capacity to enter into a purchase contract, or act with the appropriate consent of a parent or guardian. You must not use this website or our products for unlawful purposes, infringe others’ rights, or introduce malicious software. We may restrict access where reasonably necessary to prevent misuse, without removing rights relating to existing purchases.
2. General Conditions
Use the website lawfully and provide accurate information. You must not copy, sell or commercially exploit our original website content without permission unless the law allows it. Any restriction or refusal of service must comply with applicable law. Headings are for convenience and do not alter these terms.
3. Website Information
We aim to keep information accurate and current. General editorial content is provided for information and may change. This does not exclude our responsibility for product descriptions, information relied upon when purchasing, or other obligations that cannot legally be excluded.
4. Changes to Products, Prices and Services
Products, availability and prices may change for future purchases. Changes do not retrospectively alter the price or agreed terms of an accepted order. If an error affects your order, we will contact you to explain the available options and provide any refund required by law.
5. Products
Our products are offered online subject to availability. Screen settings may affect how colours appear. Product descriptions and images form part of the information we provide about the goods; your statutory rights concerning quality, fitness for purpose and goods matching their description remain unaffected. Contact us before purchasing if you need additional product information.
6. Orders, Billing and Accounts
Please provide accurate contact, billing and delivery details and keep your account information up to date. If we cannot fulfil an order because of availability, payment issues or a genuine error, we will notify you and arrange an appropriate resolution, including reimbursement where required. We will not increase the agreed price of an accepted order without your agreement. Keep your account credentials secure and notify us if you suspect unauthorised use.
7. Payment and Delivery
Payment methods available for your order appear at checkout and may depend on your device and location. See our Payment Policy. We currently ship only within the United Kingdom. Standard shipping costs £4.99, and orders over £100 qualify for free standard shipping. Processing takes 1–3 business days (Monday to Friday), with an estimated 10–14 business days (Monday to Friday) in transit. See our Shipping Policy. Delivery estimates do not override mandatory legal deadlines or remedies.
8. Optional Third-Party Tools
Where we offer third-party tools, their provider may impose separate terms. Review those terms before use. We do not control independent services, but nothing in these terms excludes responsibility that the law places on us.
9. Third-Party Links
Links to independent websites are provided for convenience. We do not control their content or privacy practices. Review the relevant provider’s terms before making a transaction. This does not affect any responsibility we have under applicable law.
10. Feedback and Submissions
You may contact us with feedback, questions or suggestions. Only submit material you have the right to share, and do not include unlawful, misleading or abusive content or another person’s private information without authority. We may remove unlawful content. Sending a private support message does not grant us permission to publish your personal information.
11. Personal Information
Our Privacy Policy explains how personal information is handled. Do not send full payment-card numbers, security codes or account passwords by email or through the contact form.
12. Errors and Omissions
We may correct typographical errors, inaccurate availability information and other mistakes. Where an error affects a purchase, we will contact you and respect your contractual and statutory rights. Nothing here permits misleading product descriptions or removes an obligation to supply goods as agreed.
13. Prohibited Activities
Do not use the website for fraud, impersonation, harassment, discrimination, infringement, spam, unauthorised collection of personal information, malicious code or interference with security. We may take proportionate action to protect customers and the website where these rules are breached.
14. Service Availability and Liability
We cannot promise uninterrupted or error-free website access. We remain responsible for loss or damage where required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Your mandatory consumer rights take priority over any inconsistent provision.
15. Responsibility for Misuse
You are responsible for unlawful misuse of the website to the extent provided by applicable law. These terms do not impose an unlimited indemnity on consumers or require payment of losses for which you are not legally responsible.
16. Severability
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent lawful. An invalid provision does not remove mandatory consumer protections.
17. Ending Access
You may stop using the website at any time. We may suspend access where reasonably necessary because of unlawful or materially harmful conduct. Ending access does not remove obligations or rights arising from purchases already made, including returns, refunds and statutory remedies.
18. Agreement and Consumer Rights
These terms and the applicable information provided with your order explain our agreement with you. Nothing excludes information or promises that legally form part of the contract. Mandatory consumer protections continue to apply. A failure to enforce a right on one occasion does not automatically waive that right.
19. Changes to These Terms
We may update these terms for future website use and purchases. The version applicable when you place an order continues to govern that order unless a change is required by law or otherwise validly agreed. Changes do not retrospectively remove your rights.
20. Returns, Refunds and Cancellation
You may request a voluntary return within 30 days after delivery. For this voluntary policy, items should be unused, with tags, in their original packaging, and accompanied by proof of purchase. Contact us before returning goods so we can provide the correct instructions and destination. Customers pay change-of-mind return shipping; we cover return shipping for faulty, damaged or incorrect goods. There is no restocking fee. Approved refunds are made to the original payment method within 10 business days after inspection, or sooner where required by law.
These voluntary conditions do not restrict statutory rights. UK consumers generally have 14 days after receiving goods to notify us of cancellation of an eligible distance purchase, followed by 14 days to send them back. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning. For a statutory cancellation, we refund the basic delivery cost where required and normally reimburse within 14 days of receiving the returned goods or evidence of dispatch, whichever is earlier. Applicable lawful exceptions remain subject to prior disclosure. If EU consumer rights apply to your purchase, any mandatory 14-day cancellation rights are also preserved. Contact us with your name, order number and a clear statement that you wish to cancel.
21. Contact and Company Information
For questions about these terms, shipping, tracking or an order, contact our support team.
Shop Name: MARC & RICHIE
Company Name: SALVAIR LTD
Company Registration Number: 16293987
Email: info@marcandrichie.com
Phone: +44 7412 888214
Service Hours: Mon–Fri 9:00 AM–5:00 PM, Sat–Sun 11:00 AM–4:00 PM (GMT)
We aim to respond within 24 hours.
Company Address:
71-75 Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom
You can also use our Contact Us form.